Thank you for shopping with TOU PATERA. Because our products are food items and perishable in nature, we do not accept returns.

No Returns
Due to the nature of our product, including olive oil and other consumable goods, all sales are final. We are unable to accept returns or exchanges once an order has been placed and delivered.

This policy helps us maintain product quality, safety, and freshness for all customers.

Problems With an Order
If there is a problem with your order, we want to hear from you and will do our best to make it right.
Please contact us within [Insert Number] days of delivery if:

• Your order arrives damaged
• Your order is incorrect
• Your item is missing from the shipment
• There is a quality issue with the product

To help us review the issue, please include:

• Your order number
• A description of the problem
• Photos of the item and packaging, if applicable

You can contact us at:

SHOP@TOUPATERA.COM

Store Credit and Other Resolutions
We do not offer returns or refunds for products due to the nature of the goods. However, if there is a verified issue with your order, we may, at our discretion, offer one of the following:

• Store credit
• A replacement product
• Another reasonable resolution depending on the situation

Any credit, replacement, or other accommodation is provided at our sole discretion.

Shipping Issues
We are not responsible for delays, damage, or loss caused by the shipping carrier, incorrect addresses entered at checkout, or circumstances outside our control. That said, if an issue occurs, please reach out and we will try to help where we can.

Policy Changes
We reserve the right to update or modify this Return Policy at any time. Any changes will be posted on this page with an updated effective date.

Contact Us

Tou Patera

SHOP@TOUPATERA.COM